1. Make sure you have made the payment for the entire reservation before entering.
2. Check in online. 5 days before we will send you a link to check in online. Check in is a mandatory process. It is essential to enter any of our accommodations. Ask us if you have any questions, we will help you with everything.
3. Days before arrival you will receive a request by mail to authorize your security deposit. We use Swikly services that allow us to secure your deposit without any charges to your bank account. This procedure is authorized by your booking platform.
4. The same day of entry before 2:00 p.m. you will receive the property instructions by email or through the reservation portal. In which it explains how to access the property and its instructions.
5. Enjoy the accommodation and remember to take care and respect the house as if it were your property.

Remember that check-in time is from 4 pm and check-out before 11 am. In high season it is difficult for us to be flexible due to the volume of entries and exits that take place on the same day, but if you have booked to enter during the week or out of high season, ask us if you need to come out at another time and we will do our best to help you.

Along with the instructions of the house we will provide you with a customer service number via WhatsApp for any queries you may have.

Check in is a compulsory procedure by law. It is essential to enter any of our accommodations. Consult us if you have any doubts, we will help you with everything.

You do not have to pay a deposit, you have to leave a credit card as a guarantee. Days before arrival you will receive a request by mail to authorize your security deposit. We use Swikly services that allow us to secure your deposit without any charges to your bank account.

In high season it is difficult for us to be flexible due to the volume of arrivals and departures that occur on the same day, but if you have booked to enter during the week or out of high season, ask us if you need to enter or leave at a different time and we will do our best to help you.

Almost all our houses have an autonomous entrance, meaning that we will provide you with an entry code to enter the accommodation. It is designed so that you can enter at the time you want without relying on anyone.

Departure time is 11am. In high season it is difficult for us to be flexible due to the volume of arrivals and departures on the same day, but if you have booked for midweek or off peak, please let us know if you need to check in or check out at a different time and we will do our best to help you.